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K&L Spirits Tasting Schedule:

Weds from 5 - 6:30 PM

10/29 - Redwood City: Alexander Murray Single Malts

11/5 - San Francisco: Alexander Murray Single Malts

2014 K&L Exclusive Scotland Whisky

1988 Blair Athol 26 Year Old K&L Exclusive Signatory Refill Sherry Butt Cask Strength Single Malt Whisky IN STOCK NOW!


2001 Bowmore 13 Year Old K&L Exclusive Signatory Refill Sherry Butt Cask Strength Single Malt Whisky IN STOCK NOW!


1990 Bruichladdich 24 Year Old K&L Exclusive Signatory Refill Sherry Butt Cask Strength Single Malt Whisky IN STOCK NOW!


1997 Glen Ord 17 Year Old K&L Exclusive Signatory Hogshead Cask Strength Single Malt Whisky IN STOCK NOW!


1995 Glenburgie 19 Year Old K&L Exclusive Signatory Hogshead Cask Strength Single Malt Whisky IN STOCK NOW!


1997 Glenrothes 17 Year Old K&L Exclusive Signatory Refill Sherry Butt Cask Strength Single Malt Whisky IN STOCK NOW!


1998 Mortlach 16 Year Old K&L Exclusive Signatory Sherry Butt Finish Cask Strength Single Malt Whisky IN STOCK NOW!


1995 Imperial 18 Year Old K&L Exclusive Signatory Single Barrel Cask Strength Single Malt Whisky IN STOCK NOW!


Kilchoman K&L Exclusive 100% Islay Single Bourbon Barrel #344 Cask Strength Single Malt Whisky IN STOCK NOW!


Kilchoman K&L Exclusive 100% Islay Single Bourbon Barrel #345 Cask Strength Single Malt Whisky IN STOCK NOW!


1990 Glenfarclas K&L Exclusive Single Malt Whisky PRE-ORDER


Glenfarclas "The Faultline Casks" K&L Exclusive First Fill Oloroso Sherry Casks Single Malt Whisky PRE-ORDER


1997 Bunnahabhain Heavily Peated 16 Year Old K&L Exclusive Chieftain's Single Barrel Cask Strength Single Malt Whisky IN STOCK NOW!


1998 Laphroaig 15 Year Old Signatory K&L Exclusive Single Refill Sherry Butt Cask Strength Single Malt Whisky IN STOCK NOW!


1983 Caol Ila 30 Year Old Signatory K&L Exclusive Single Barrel Cask Strength Single Malt Whisky IN STOCK NOW!


2002 Bowmore 11 Year Old Signatory K&L Exclusive Single Refill Sherry Hogshead Single Malt Whisky SOLD OUT!


1992 Bruichladdich 21 Year Old Signatory K&L Exclusive Single Barrel Cask Strength Single Malt Whisky IN STOCK NOW!


1988 Balmenach 25 Year Old Signatory K&L Exclusive Single Barrel Cask Strength Single Malt Whisky SOLD OUT!


1997 Benrinnes 17 Year Old Signatory K&L Exclusive Single Barrel Cask Strength Single Malt Whisky SOLD OUT!


1997 Dailuaine 16 Year Old Signatory K&L Exclusive Single Barrel Cask Strength Single Malt Whisky IN STOCK NOW!


1995 Glen Elgin 18 Year Old Signatory K&L Exclusive Single Barrel Cask Strength Single Malt Whisky IN STOCK NOW!


1997 Glenlivet 16 Year Old Signatory K&L Exclusive Single Sherry Butt Single Malt Whisky SOLD OUT!!


1981 Glenlivet 32 Year Old Signatory K&L Exclusive Single Barrel Cask Strength Single Malt Whisky SOLD OUT!


Bladnoch "Young" K&L Exclusive Heavily Peated Single Barrel #57 Cask Strength Single Malt Whisky IN STOCK NOW!


1997 Glengoyne 16 Year Old K&L Exclusive "Sovereign" Single Barrel Cask Strength Single Malt Whisky IN STOCK NOW!


Kilchoman K&L Exclusive Single Bourbon Barrel #172 Cask Strength Single Malt Whisky IN STOCK NOW!


Kilchoman K&L Exclusive Single Bourbon Barrel #74 Cask Strength Single Malt Whisky IN STOCK NOW!


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Thursday
Nov072013

Does Anyone Still Use Yelp?

I have to admit that I still use Yelp to help find the address of a restaurant, or to see how popular a bar might be, but I can't say that I actually read the reviews anymore. If there's one thing I've learned about the internet and the incessant commenting it's that mild-mannered people often don't add their two cents. The most-outspoken reviewers either think a restaurant is the best place in the history of the world, or they're out for blood with a serious axe to grind. I've had some pretty negative experiences lately with other online retailers, but nothing that would make me rush to my laptop, log on to a consumer review site, and unleash the fury within these fingers. On the flip side, the positive experiences I've accrued will merely lead to more of my business, not necessarily a five-star review.

If you check out the last few reviews for K&L Redwood City on Yelp they're either one star or five stars. Either we're the best possible liquor store, or we're the worst possible liquor store. Which one is it? Obviously you can read through the reviews and get a sense of what we're all about, but is anyone making a decision to shop with us based on these totally polarized experiences? I don't think so. There are so many factors that go into making a great experience -- both with whiskey and with the whiskey retail transaction. If you happen to catch me with your whisky question you're going to get more than you bargained for. Ask Jim Barr about whiskey, however, and he'll look at you in a state of sheer confusion. On the other hand, if you ask Jim Barr about California Chardonnay you'll get some expertise from one of this state's true wine veterans. One's experience at K&L is totally dependent on a number of different factors. How busy were we? Who was working that day? What did you need? What did we actually have?

Reviewing a business on Yelp after one visit is like tasting one sip of whisky and then rushing to a final conclusion -- it's a knee-jerk reaction to a rigid emotional response. More importantly, such a review is of no help to the consumer whatsoever. The guy at the hamburger place was a jerk? Maybe that's because the reviewer was a total prick in the first place, or maybe the server had a bad day. Maybe the reviewer was a former employee looking to get revenge. A glowing five star review? Maybe it's the boss's daughter, or another family member posing as a customer. Who knows? The squeaky wheel gets the grease, however. In the end, neither the glowing five star review, nor the terrible one star review is indicative of what you'll find on a day-to-day basis at K&L. Sometimes we're exhausted and out of gas. Other times we're exuberant and full of pride. We're people just like anyone else.

To summarize that with a simple five star system seems silly to me. But then again, whisky ratings are silly to me too.

-David Driscoll